Frequently Asked Questions

Everything you need to know about shopping with Oh Clementine

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return window for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return authorization.

How can I track my order?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Currently, Oh Clementine ships exclusively to addresses within the United States and Canada. We hope to expand to more international destinations in the near future.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

Yes, we prioritize working with suppliers who adhere to fair labor practices and sustainable manufacturing processes to ensure every item in our collection meets high ethical standards.